We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered by us, all EXCHANGE of the product shall be governed by and subject to Terms of Use, as well as the below Exchange Policies. We hope that you are delighted with your order, but if unsatisfied with the product, especially concerning the any defect in the product, we will be happy to initiate Exchange.

1. Exchange Process

Big Bunny offers its customers an easy Exchange Policy, wherein you can raise an Exchange request of products purchased on www.bigbunny.in, for all garments and are required to be made within 2 days from delivery of the product(s).We also accept partial exchange wherein you can raise a exchange request for one or all products in you order. However, partial exchange shall not mean breaking garment set.

2. Terms & Conditions of Exchange

1. • The exchange product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.
   • Exchanges are allowed with products of same price or higher
2. Exchange & Return - Online

You are requested to contact on support email address or contact number and place an exchange.

We will initiate a return pick up from our end once your request is received. The product should be properly wrapped, and you must ensure that the product is unused, unaltered, unwashed and all the tags are intact.

Return Pick-up facility for exchange is available in selected locations, depending on the courier services in the said location. If you choose to schedule a pick-up -

•  
• Properly wrap the product in a packet
• Do not seal the packet
• Keep the packet ready and open, so that pickup person can check the product and  quicken the pickup process

Our courier partner will initially verify the product at the time of pickup and a quantity check of the product will be conducted at our Returns Desk/Warehouse.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.

Shipping charges has to be bear by the customer for reverse and re-forward in case of exchange of the product.

If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package.

You are required to courier the product on the below address: -

To,

Big Bunny Lifestyles

FIRST FLOOR, I-95-96-97, SHREE LAXMI NARAYAN

INDUSTRIAL PARK, BHEDWAD, Udhna, Surat, Surat,

Gujarat, 394210 

For all self-shipped returns, you will be duly reimbursed the shipping cost  (maximum amount reimbursable is of Rs. 150 per order). You must share a scanned copy of courier bill/receipt with us at bigbunny.care@gmail.com

The courier bill/receipt should satisfy the following conditions for successful processing:

•  
• It should contain the weight of the return product
• Origin (residential/office) address, destination address, shipment date, amount and other details should be mentioned
• The information on the receipt should NOT be edited/over-written
• The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company

This is subject to your returns being inspected and successfully processed upon receipt at our end. After the product is verified, we will process the Exchange request.

For more information, please bigbunny.care@gmail.com.

1. Cancellation & Refund

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.

An easy cancellation process is available for all our valued customers:

You can cancel your online order before the product has been shipped, by going into the My Accounts section of www.bigbunny.in and placing a cancellation request within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded to your account wallet.

Refunds will be granted only in the following cases:

•  
• Genuine quality issues.
• If a wrong item has been delivered to you

No refunds will be given in the following cases:

•  
• Design and color variations.
• Products returned in a used or damaged condition.

Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

Claiming Refunds:

Our refund takes around 4 to 5 working days after initiating the same. refund will be processed in the wallet instantaneously. 

*Please note that the timing of the actual account credit depends on multiple third-party agencies such as banks and payment gateways.

2. Product Disclaimer

Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Color and Print Display

We have done our best to display the colors and prints of the products shown on this website as accurate as possible. However, the color and prints of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or color and prints of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

3. Exclusions from the Exchange Policy

Please note that merchandise can only be exchanged if they are unused, unaltered and have all the price tags available.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.